Track Your Shipment – Vivalis

We appreciate your Vivalis purchase! Use the details below to stay informed about your shipment. As soon as your order leaves our facility, you'll get a shipping notification email with your unique tracking number and a clickable link to follow your package every step of the way.

Steps to Monitor Your Vivalis Shipment

Step 1: Look Through Your Email

Once your purchase is complete, expect to receive the following messages:

  • Purchase Confirmation Email: Delivered right away after checkout, including your order number and payment receipt
  • Dispatch Notification Email: Sent when your order is on its way, featuring your tracking number along with carrier details

Be sure to look through both your primary inbox and your spam/junk folder for messages from BuyGoods (our authorized retail partner).

Step 2: Monitor via Our Retail Partner

All Vivalis orders are fulfilled through BuyGoods. You can view your shipment status directly on their platform:

▶ BuyGoods Shipment Status
Head over to www.buygoods.com/contact to look up your order details. Keep your order number or the email address you used at checkout handy for quicker service.

Step 3: Follow Your Package via the Carrier

With your tracking number in hand, you can also monitor your delivery directly on the shipping carrier's website:

Delivery & Shipping Details

  • Order Processing: Most orders are prepared and dispatched within 1-2 business days
  • U.S. Delivery (Domestic): 5-7 business days
  • Worldwide Delivery (International): 10-15 business days (timeframes may differ based on location)
  • Complimentary Shipping: Offered on eligible multi-bottle bundles

Common Questions About Order Tracking

Q: I still haven't gotten a tracking number. What's the next step?

Tracking numbers are generally issued within 1-2 business days of placing your order. Start by looking in your spam/junk folder. If 48 hours have passed and you still don't see it, reach out to our customer support team or get in touch with BuyGoods directly.

Q: My tracking hasn't been updated. Is my package still in transit?

Absolutely — it's perfectly normal for tracking details to remain unchanged for 24-48 hours after the shipping label has been generated. Should there be no movement after 72 hours, please get in touch with our support team so we can look into it.

Q: Is it possible to modify my delivery address?

If your order has not yet been dispatched, we may be able to make changes to the shipping address. Please reach out to us right away at support@govivalis.com.

Q: The tracking says delivered, but I don't have my package.

Look around your doorstep, ask nearby neighbors, and check with your building's front desk or mailroom. Carriers occasionally mark shipments as delivered shortly before the actual drop-off. If the package remains missing after 24 hours, please contact our customer support team for further help.

Require Assistance?

If you need additional support regarding your order, feel free to get in touch with us anytime: